Application Operations Analyst at CIBC

Worked with multiple dev teams on critical tasks in an agile environment and helped monitor several important PROD services. Investigated and resolved complex issues in a timely manner in both remote Linux (SSH) and Windows (RDP) environments. Also created multiple tools and scripts to eliminate the surface area for human error and reduce time to complete tasks. Ensured the successful deployment of new applications and updates to the cloud (Azure) with minimal disruption to end-user.